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Schaefer’s Return/Exchange Policy

Schaefer’s is committed to your complete satisfaction before, during and after every purchase.

If you are not completely happy with your purchase from Schaefer’s, we will exchange it or give you a refund for the full purchase price paid, whichever you prefer, within 7 days from the original purchase date. A restocking fee may be applicable if merchandise is not returned as new. All returned or exchanged items must be in their original box and include all packing material, manuals, and any included accessories. All serial numbers must match original order.

Customers are responsible for any return shipping costs unless the product arrives damaged or defective. On TV, and large item purchases, we highly recommend inspecting the item before you sign for it from the delivery service. We recommend that you use insured UPS Ground Service to ship your product(s) back to us. If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, Schaefer’s can arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you, and it must be paid before it is picked up by the freight carrier.


Schaefer’s 7 day return policy applies to items purchased and shipped from



Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (402) 464-8888 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.