Serta Motion Essentials IV - Divided King
- Adjustable Bases
- 80 inches
- 76 inches
Not working from day 1
We purchased the adjustable bed for our daughter returning to college. She was very disappointed when we set it up and it wouldnâ€™t work. We went through all the troubleshooting in the manual and still wonâ€™t work! So we have a very expensive flat base that wonâ€™t help my daughterâ€™s back. However, to make things worse Iâ€™ve tried to reach customer service for two days and all I get is a recording that all of their employees are out of the office for training! Seriously? It doesnâ€™t say if anyone plans on returning or when.
Worked flawless for us for about 2 years, then upgraded
We have used the Serta motion essentials (Queen) base for two years. We have not had any issues whatsoever and considered it to be a good purchase. More recently, the market for adjustable bases has grown and thus we are upgrading for about the same price as we paid. So, I would say $650 for this base would be ideal, $849 is too much given the new competition, which has additional features, lighting, massage etc.
Fantastic, great adjustment range for both head and feet. This is especially useful after surgeries. This adjustable base makes it difficult to get out of bed. Everything for movie rewatching, too!
We purchased adjustable base from them and after 4 years we had to change our bed and we realized it did not fit in the new bed frame(same size of course). I called their customer service and their rep came out to take a look at it and he told me that the frame is bended on one side and is the reason it does not fit in the new frame. He told us that there was no way we could possibly bended this and this was factory defect and the reason it fit before was the old bed was not as compacted frame compare to the new one. So i called customer service and told them that their own rep told us this is company defect and they did not accept it and did not offer us any discount to purchase a new adjustable base. DO NOT BUY THEIR ADJUSTABLE FRAMES.