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Frequently Asked Questions

Here's a list of our most common questions. Can't find the answer? Give us a call or stop in!

General Schaefer's Questions

Our 4700 R St. Location is for Purchasing New Product while the 66th St. Location is for Purchasing Used Product, Servicing Appliances, and doubles as our Appliance Warehouse.

4700 R St. – Northwest corner of 48th & R St. Intersection, Behind Raising Cain’s, and Across from Target
66th St. – South of Vine St., West of 66th St., in the old Montgomery Wards Warehouse

Yes, We Deliver in-town and out-of-town, plus we do limited installing of both our Appliances and our Electronics.
 Please Call Store for Details and Pricing (402-464-8888)

In most cases as part of your delivery fee we should be able to haul away an old unit.

No, however we will haul away and dispose of your old unit as part of our delivery fee.

No, we currently only service Appliances.

Yes, our Service Center (located at the 66th St. location) is an authorized servicer for most major brand appliances, feel free to call them at 402-464-8277. For more information about our Service Center- CLICK HERE

Unfortunately no, however you can call 402-464-8277 and leave a voice mail to be reached first thing in the morning.

Most days we will have our Express Connect phone representatives available for troubleshooting help at no charge. We can also send out our certified Installation representatives, if needed. In home service does require a service fee. Contact store for details and pricing (464-8888).

We do not offer direct replacements for your product’s remote control, however depending on the brand and type of remote we can sell you a universal remote. Otherwise
, please contact Sperry TV (464-9181) to order a replacement.

Due to Safety Restrictions we must crush down all Appliance Boxes, but we do have Electronic Boxes (Big Screens, etc.) available behind our 4700 R St Location, though trash does come on a daily basis.

Common Appliance Service Questions

If your dryer seems to run forever, it could be because of a clogged vent or internal ductwork. Your dryer may have an automatic cycle that turns off the dryer when the clothes are dry. It does this with a special thermostat or moisture-sensing system.

If you don’t clean out the lint trap frequently, your dryer may have small lint fires inside the cabinet. The smell from these fires can leave a strong odor in the clothes drum. Also, if there are any solvents, paints, lacquers, etc. in use in the house.

Yes and no. Dryer softener sheets don’t harm the dryer. However, their residue may cause the screen of the lint filter to become partially clogged or the electronic moisture sensor to be coated with residue. If this happens, clean the screen with a little detergent and a soft-bristle brush, wipe off the sensor with a cotton ball and a little rubbing alcohol.

Check to see if there’s good water volume coming through the hoses attached to the washing machine. If there is, check to see if the screens inside the water-inlet valve are clean. (The water-inlet valve is the device on the washing machine that the fill hoses are attached to.)

Many synthetic clothes shed small fibers that ball up and cling to the clothes. Remove these “pills,” if you like, with a fuzz-removing device that you can get from your local clothing materials supplier. Overloading your washer can make this condition worse.

For a top loader, a general rule of thumb is to lay clothes loosely inside the washer until they reach the top of the agitator. For a front loader, fill it until it’s full, with minimal compression of the clothes.

Most manufacturers recommend not using oven cleaner on self-cleaning ovens. Check your owner’s manual for specific details.

Ovens reach extremely high temperatures (800 to 1,000 degrees) during the self-clean cycle–to incinerate the grease, food splatterings, and drippings inside the oven. When all of that burns, it can smell pretty bad. Make sure you have good ventilation in the room where the oven is–at least when using the self-cleaning feature.

It may be normal for your oven to become quite warm on the outside during baking, broiling, or self-cleaning. In some cases, the front door of an oven can become too.

Self-defrosting refrigerators dispose of the water generated during the defrost cycle, usually via a tube or channel that directs the water to a pan at the bottom of the refrigerator. From the pan, the water normally evaporates.

Yes. But, if the refrigerator is self-defrosting, don’t let the garage temperature drop to much below 50 degrees Fahrenheit.

Your refrigerator should be 36 to 42 degrees Fahrenheit and your freezer 0 to 8 degrees.

Not usually. Most dishwashers handle the normal food residue left on dishes after eating, if you first scrape the dishes to remove any larger bits of food. But if anything is burned, melted, or stuck to the dishes, rinse and scrape them well, before you put them into the dishwasher. Leaving some residue is actually best, because the protein in the food reacts with the soap for more-effective cleaning.

Yes. Dishwashers work best with very hot water. Letting the water at the sink run for a few moments (until it’s hot) before turning on the dishwasher brings hot water to the dishwasher faster.

We recommend the powdered/granular detergents–like Cascade–because sometimes the gels don’t perform as well. We’ve also found that prominent brands are better than some of the generics.

Clean the inside of your microwave frequently. Food particles and splatters absorb some of the microwave energy while the unit is operating and may cause burns and other damage to the microwave. You can clean the interior with a microwave oven cleaner. For a good one, check our “Accessory” section.

Warning! Never operate a microwave oven without food or liquid inside it. Microwave ovens heat by bombarding the food or liquid in the oven with super-high-frequency microwave sound energy. If there’s no food or liquid in the oven to absorb the microwave energy, the energy can feed back to the microwave itself, which can permanently damage the internal microwave antenna (magnetron).

The touch pad controls, door hardware, and other exterior trim pieces last longer when they’re clean.


Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (402) 464-8888 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.